Guest Experience Manager

Job Description

Zenon is pleased to be supporting our aviation services provider client with their search for a highly skilled and experienced Guest Experience Manager to lead their FBO lounge team, ensuring an exceptional level of service for high-profile guests, VIPs, and crew members.
The successful candidate will oversee daily lounge operations, inspire and manage the team, and implement creative strategies to elevate the overall guest experience. This role will report directly to the FBO Manager and require strong leadership, communication, and organizational skills.
Key Responsibilities:
• Ensure a seamless guest experience for all arrivals and departures through the FBO lounge
• Lead and oversee the daily operations of the lounge, working closely with clients, crew, and service providers
• Manage staff schedules, training, and performance to ensure high standards of service
• Liaise with airport authorities and handle administrative tasks related to airside passes, permits, and renewals
• Drive continuous improvement in service delivery through innovation and team coaching
• Manage lounge inventory, including cost control and reviewing F&B offerings
• Ensure lounge facilities and devices are maintained to the highest standard
• Plan and coordinate special events, partnering with caterers and organizers
• Participate in guest experience projects and marketing programs
• Maintain confidentiality and professionalism at all times
Skills, Qualifications, and Experience Required:
• Experience in luxury hospitality or aviation, with proven experience in managing VIP lounges or similar environments
• Strong leadership and team management skills
• Experience accommodating high-net-worth individuals (HNWI), Royals, and VIP passengers in the Middle East region
• Excellent communication and organizational abilities
• UAE driving license and flexibility to work during key guest movements
Benefits:
• Private medical insurance
• Annual leave ticket to home destination
• 22 days annual leave + additional Ramadan leave
• Access to a professional and personal development platform
If you are passionate about luxury hospitality and are ready to play a key role in shaping the guest experience at a prestigious new facility, we want to hear from you.
If you are ready to embrace this incredible opportunity and become part of our client’s exceptional team, please submit the following documentation with your application in confidence to shane.cookson@zenon.aero:
• Up to date copy of your CV / resume
Why Choose Zenon Aviation?

In the ever changing and dynamic marketplace, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations.

Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

All applications will be handled in the strictest confidence and unless you hear from us within 5 days of your application, please assume that you have been unsuccessful on this occasion.

Zenon Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.