Technical Services Coordinator

Job Description

Zenon is pleased to be supporting a longstanding client and well-established OEM authorised business aircraft service centre in the recruitment of experienced Technical Services Coordinator, who are required for a 3 - 6 month contract based in Southeast England.

Key Responsibilities: -

• Responsible for the customer service interface and ensures that all customer requirements are understood and communicated.
• Provides daily updates for customers in maintenance and responsible for quote generation.
• Responsible for warranty administration and management.
• Promotes warranty programs and liaises with OEMs to ensure all customer needs are met.
• Responsible for the correct recording, documenting and filing of maintenance records.
• Responsible for the monitoring and forecasting of maintenance requirements for customer aircraft and communicates internally to assist maintenance planning.
• Responsible for the reporting of maintenance activity to ensure that the tracking system is maintained and is up to date (CAMP).
• Reports any errors or forecasted issues to the Technical Services Supervisor.
• Carry out continuous improvement investigations and root cause analysis investigations as requested to reduce quality escapes and COPQ

Qualities & Knowledge: -

• Excellent working knowledge of Excel, Word & PPoint applications
• Must have working knowledge of Aircraft Maintenance tracking and planning
• A natural planner with a clear focus on safety and high quality
• Thorough understanding of Part-CAMO & Part-145 (and Company MOE) requirements
• Basic understanding of continuous improvement philosophies
• Understanding of EH&S practices and policies
• Knowledge of human factors, human performance and limitations
• Knowledge of logistic processes
• Knowledge of organisational capabilities, privileges and limitations
• Knowledge of relevant parts of the maintenance organisation exposition and procedures
• Knowledge of occurrence reporting systems (mandatory & internal) and understanding of the importance of reporting occurrences, incorrect maintenance data and existing or potential defects
• Knowledge of safety risks linked to the working environment
• Knowledge of Safety Management Systems and Just Culture
• Understanding of professional integrity, behaviour and attitude towards safety
• Understanding of conditions for ensuring continuing airworthiness of aircraft and components
• Understanding of his/her own human performance limitations
• Understanding of personnel authorisations and limitations
• Understanding critical tasks

Minimum Experience: -

• Previous experience of working within a Part M/Part 145 organisation
• Previous experience of communicating with customers and HNWIs.
• Computer literate
• Read & write in fluent English

Why Choose Zenon Aviation?

In the ever changing and dynamic marketplace, Zenon Aviation knows that the support and care we provide to our contractors is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

To apply for this position, please send a copy of your CV to Daniel Gray.

All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.